Terms & conditions

In doubt, the original Terms & Conditions in Italian are legally binding.


Imprint:
Alternative Consuling AG
Via Serlas 12, 7500 St. Moritz - Switzerland
www.alternativeconsuling.ch
Email: booking@alternativeconsulting.ch


TERMS OF LEASE
1. Scope
The General Terms and Conditions (GTC) of Alternative Consulting AG (hereinafter referred to as "Alternative") in 7500 St. Moritz are an integral part of the reservation confirmation between you as the tenant and us as the agent on behalf of the apartment owner.


2. Booking a rental property from Alternative
2.1 With the booking of a vacation apartment/vacation home in written form, by mail or online, you conclude a binding rental agreement with Alternative as an agent. With the sending of our electronic reservation confirmation, rights and obligations according to our GTC become legally valid.

2.2 We reserve the right to correct obvious errors, e.g. printing and calculation errors.
Special requests, bookings under a condition and verbal side agreements are only valid if they are confirmed by us in writing. The basic rent always includes electricity as well as heating.

2.3 The tenant informs about the booked number of adults and children (0 to 1 year and 2 to 11 years) when booking. According to the indicated persons the beds will be made. Overcrowding is not allowed. The rental property may not be sublet or sublet. Non-compliance entitles the agent to immediate withdrawal of the key of the rental property without compensation during the booked period.


3. Payments rental price and tourist taxes
3.1 Payment by credit card: Payment at the time of booking (conclusion of the contract) is 100% of the rental price (overnight stay plus cleaning fee).

3.2 Payment by bank transfer: In agreement, payment can be made by electronic invoice and bank transfer. Payment at the time of booking (conclusion of the contract) is 100% of the rental price.

3.3 The validity of the contract comes into force only with the confirmed receipt of payment of the advance payment at Alternative. The listed payments must be transferred in due time, otherwise the reservation becomes invalid and Alternative has the right to freely dispose of the rental object and to cancel the reservation without substitution.

3.4 Payments to Alternative, in particular payments from abroad, shall be made without deduction of expenses and fees.

3.5 Tourism taxes (such as visitor's tax and the like) are to be deposited / paid on the spot in cash at the accommodation.

4. Cancellation and insurance
4.1. 100% refund of the paid amount in case of cancellation within 48 hours (from booking time). The free cancellation within 48 hours can be made on both sides, on the part of the tenant as well as on the part of Alternative.

4.2 In case of cancellation after 48 hours we charge a handling fee and the following cancellation costs:
- up to days 45 before the beginning of the rental period: only handling fee
- 44 to 14 days before the start of the rental period: 50% of the rental price plus handling fee
- from 13 days before the start of the rental period: 100% of the rental price
The handling fee is CHF 90 plus 3.5% credit card fee on the booking amount.

4.3 In case of cancellation, the paid and unclaimed cleaning fees will be refunded to the tenant.

4.4 In case of non-arrival, the tenant shall pay an amount equal to the total amount of the rental price.
If the agreed rental period is not fully complied with, the full rental price for the agreed period
shall nevertheless be paid.

4.5 We recommend the conclusion of a travel cancellation insurance.


5. Damage and deposit
5.1 Rental deposit will be authorized on credit card 5 days prior to check-in (no charge) and released 10 days after check-out. The deposit amount is:
• 1-room apartment - CHF 300
• 2-room apartment - CHF 500 to 600
• 3-room apartment - CHF 500 to 900
• 4-room apartment - CHF 500 to 1'200

5.2 Inventory and rental property must be treated with respect and care. The house rules must be observed. Any damage or loss caused by the tenant or fellow tenants must be reported to Alternative immediately and compensated.

5.3 Any damage that was not reported to us, as well as subsequent cleaning of a heavily soiled object will be charged directly against the deposit or otherwise charged to the tenant. The burden of proof that the damage is not the fault of the tenant.


6. Arrival, stay and departure
6.1 Approximately 3 - 4 days before arrival the tenant will receive electronically the information for self-check-in and other travel documents. The key handover takes place via a key box at the rental property.

6.2 The occupation of the rented property is possible from 15.00.
The rental property is handed over in a cleaned condition. If there are any defects, the tenant should contact Alternative so that remedial action can be taken as soon as possible.

6.3 Alternative assumes no responsibility and no liability in case of accidents on the access to the apartment (this also applies in winter conditions).

6.4 The Lessee has the right to use the rented property, including inventory and utensils. The tenant is responsible for everything that belongs to the rental property.

6.5 Pets (except by prior arrangement), smoking and parties are not allowed in the rental property.

6.6 The tenant is obliged to keep the object clean and to leave it broom-clean on the day of departure. Dishes and pots must be washed and supplied cleanly, moved furnishings in the same place, refrigerator and cupboards emptied, and waste bags or empties disposed of. Only prescribed, chargeable waste bags (red) may be used.

6.7 The rented property must be vacated no later than 10:00 a.m. on the day of departure.
The key is to be deposited again in the key box at the rental object. Any lost keys will be charged to the tenant.


7. Internet
7.1 All Alternative apartments are equipped with free WiFi. The code for this can be found in the electronic travel documents and is also deposited in the rental property. The code is intended exclusively for the tenant. Alternative has no influence on the performance and signals.

7.2 The Lessee expressly acknowledges that the WLAN exclusively enables access to the Internet, but does not include any virus protection or firewall. The lessee is responsible for this himself. The transmission of data is not encrypted.

7.3 The Lessee is expressly prohibited from using the WLAN for uploading data, files, videos, etc. or for any other dissemination of illegal, immoral, racist or copyrighted content, for incitement to crime or manipulation of software and hardware as well as devices and equipment of any kind. The sending of SPAM etc. is prohibited.
Violations can be punished at any time.


8. Liability and change of service
8.1 If we withdraw from the contract before the start of the trip (as a result of force majeure such as war, strike or damage to the rental property due to accidents, fire and water damage and similar compelling reasons), all amounts paid will be refunded immediately. Further claims are expressly excluded.

8.2 No liability can be accepted for disruptions to performance whose cause lies outside our sphere of influence, in particular in the event of war, strike, natural disasters, etc., as well as for disruptions to performance in the area of traffic, supply and disposal (e.g. water, energy, access routes), in particular if this disruption is due to force majeure or local climatic conditions.

8.3 Alternative does not assume any liability towards the renter during the rental period.


9. Jurisdiction and choice of law
All disputes arising from the rental relationship between the tenant and Alternative shall be subject to Swiss law. The place of jurisdiction is exclusively the registered office of Alternative.