Cancellation policy

100% refund of the paid amount in case of cancellation within 48 hours (from booking time). The free cancellation within 48 hours can be made on both sides, on the part of the tenant as well as on the part of Alternative Consulting.

In case of cancellation after 48 hours we charge a handling fee and the following cancellation costs:

• up to days 45 before the beginning of the rental period: only handling fee
• 44 to 14 days before the start of the rental period: 50% of the rental price plus handling fee
• from 13 days before the start of the rental period: 100% of the rental price

The handling fee is CHF 90 plus 3.5% credit card fee on the booking amount.

In case of cancellation, the paid and unclaimed cleaning fees will be refunded to the tenant.

In case of non-arrival, the tenant shall pay an amount equal to the total amount of the rental price.

If the agreed rental period is not fully complied with, the full rental price for the agreed period shall nevertheless be paid.

We recommend the conclusion of a travel cancellation insurance.